Is your cash flow bleeding as you discover customers haven’t paid weeks after invoices become overdue? By then, collection becomes exponentially harder and more expensive. Traditional Accounts Receivable (A/R) reports show you what happened, but may not warn you...
Consumer preferences have shifted, with most customers wanting more digital debt collection options. That’s why self-service payment portals are a strategic business asset. They allow customers 24/7 access to their accounts and flexible payment options, which...
Seamless and personalized communication is advisable for customer satisfaction in today’s digital era. However, lenders often face challenges in meeting the rising expectations of their customers. This is where the “phygital” experience becomes beneficial....
In today’s competitive business environment, maintaining strong customer relationships is needed for long-term success. Outsourcing your customer service can enhance customer satisfaction and free up resources, allowing you to focus on your core business...
Credit card debt is the third leading cause of debt collection complaints according to Consumer Financial Protection Bureau. This is concerning for lenders as more complaints indicate delayed debt recovery. It could lead to reduced fund inflow which negatively...
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